Latch
Latch, now rebranded as DOOR, is a smart access and building automation platform for residential properties. It combines smart locks and readers, intercoms, cameras, smart home devices, and the DOOR OS property operating system with the DOOR App for residents and property teams.
Key facts
What is Latch?
Unify smart access, automated controls, and connected devices so properties operate smarter, reduce costs, and deliver a modern resident experience.
Who is Latch best for?
Property managers, multifamily building operators, and residents
What are its main limitations?
- No public pricing available; the pricing page returned a 404 and requires contacting sales
- Requires proprietary hardware devices in addition to software
- Product documentation on the site is oriented toward property teams rather than developers
Limitations are based on product materials or editorial synthesis; confirm on the official site.
Key features
- ✓Unlock doors by holding your phone near the device, tapping from your screen, using an Apple Watch, or a keycard, with a Doorcode backup
- ✓Residents can send secure digital access to guests through the DOOR App without key swaps or shared fobs
- ✓DOOR OS centralizes access, letting teams grant and revoke access in seconds with no keys or rekeying
- ✓Connects with property management systems (PMS) to automate access based on lease status and streamline turnovers
- ✓Real-time access logs and daily dashboards for device health, vacancy, and activity visibility
- ✓Automated energy savings and vacant-unit optimization without site visits
- ✓Smart home device range including thermostats, leak sensors, smart dimmer switches, motion sensors, open/close monitors, hubs, and temperature/humidity monitors
- ✓DOOR App connects residents to trusted local technicians for tasks like TV mounting and furniture assembly
Use cases
- →Managing access across a multifamily residential portfolio
- →Automating move-ins and move-outs via PMS-synced access scheduling
- →Scheduling access and managing vendors for vacant units
- →Giving residents a way to grant temporary digital access to guests
- →Monitoring device health and access activity through real-time dashboards
- →Adding connected smart home controls such as thermostats, leak sensors, and dimmers to units
Pros
- +Combines access control, smart home devices, and a property operating system in one offering
- +Supports multiple unlock methods, including phone, Apple Watch, keycard, and Doorcode
- +PMS integrations automate access based on lease status
- +Real-time logs and dashboards provide portfolio visibility
Cons
- −No public pricing available; the pricing page returned a 404 and requires contacting sales
- −Requires proprietary hardware devices in addition to software
- −Product documentation on the site is oriented toward property teams rather than developers
Positioning
- Core value: Unify smart access, automated controls, and connected devices so properties operate smarter, reduce costs, and deliver a modern resident experience.
- Ideal for: Property managers, multifamily building operators, and residents
- Product type: Hardware devices (smart locks, readers, intercoms, cameras, sensors) plus the DOOR OS web platform and DOOR App for iOS and Android
Frequently asked questions
What is Latch?
Latch, now branded as DOOR, is a smart access and building automation platform. It combines smart locks, readers, intercoms, cameras, and smart home devices with DOOR OS for property operations and the DOOR App for residents.
How much does Latch/DOOR cost?
The website does not publish pricing; the pricing page returned a 404. The company directs prospects to talk to sales or request a quote for a custom price.
What is DOOR OS?
DOOR OS (formerly Latch Mission Control) is the operating system for smarter properties. It lets teams grant and revoke access, sync with property management systems to automate access by lease status, and monitor access logs, device health, and vacancy.
Does the DOOR App work on iOS and Android?
Yes. The site instructs users to download the DOOR app for iOS or Android and sign in with their existing Latch credentials.
Can residents give guests access without sharing keys?
Yes. Residents can send secure, digital access to friends, family, or trusted visitors through the DOOR App, with no key swaps or shared fobs.
What hardware products are available?
The lineup includes access control devices (R2 Smart Reader, Smart Intercom, DOOR Link, Camera), residential locks (C2 Smart Lock, M3 Mortise Smart Lock, Interconnect Smart Lock, M2 Mortise Smart Lock), and smart home devices such as Scout, Thermostat, Hub, Leak Sensor, Smart Dimmer Switch, Open/Close Monitor, Motion Sensor, Leak Lasso, and Temperature & Humidity Monitor.
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