🏥Health & Wellness

AURORA Lifeline

Lifeline is a medical alert service for seniors that connects users to trained care specialists 24/7/365 via a wearable help button worn as a pendant or wristband. The company offers home (HomeSafe), mobile (On the Go, On the Go Mini), and smartwatch systems with optional fall detection, plus the CareCompass licensed-nurse line and the My Lifeline caregiver mobile app.

Visit AURORA Lifeline Official Site AURORA Lifeline alternativesLast updated · Oct 14, 2026

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Key facts

What is AURORA Lifeline?

Press a help button anytime and a U.S.-based trained care specialist responds within seconds and dispatches the help you need.

Who is AURORA Lifeline best for?

Seniors and older adults living independently, plus their caregivers and family members; AARP members

What are its main limitations?

No specific prices are published on the pricing page; users must request a free quote or call a sales consultant
Promotional pricing is only available for new customers and reverts to the regular monthly fee after the promotional period
Additional fees may apply for added features, and state and local taxes may apply
Fall detection and other features such as CareCompass and the Protection Plan are add-ons rather than included

Limitations are based on product materials or editorial synthesis; confirm on the official site.

Key features

✓24/7/365 access to trained care specialists via a wearable help button (pendant or wristband)
✓U.S.-based response centers that are owned, operated and located in the United States and never outsourced
✓HomeSafe home system that requires no landline
✓On the Go and On the Go Mini mobile systems with advanced GPS
✓Lifeline Smartwatch with GPS-enabled help button, heart rate monitor and step tracking
✓Automatic fall detection that triggers specialist contact through the system's two-way speaker, even if the user cannot press the button
✓CareCompass™ connects users to a licensed nurse for symptom, medication or after-hours concerns
✓My Lifeline mobile app for caregivers to track system status and receive alerts
✓Add-ons: professional installation, key lock box, and a Protection Plan covering accidental damage or loss

Use cases

→An older adult living alone at home who needs help without a landline
→Active seniors who want GPS-enabled help while out of the house
→Getting automatic help dispatched after a fall when the user cannot press the button
→Talking to a licensed nurse about a new symptom or medication question
→Family members and caregivers monitoring a loved one's system status from a smartphone
→Letting first responders enter the home quickly via a securely stored spare key

Pros

+Over 50 years in operation and more than 7.5 million people served
+U.S.-based, owned and operated response centers that are never outsourced
+HomeSafe home system requires no landline
+Mobile and smartwatch options with GPS for use away from home
+AARP member discount of 15% off monthly service plus free shipping and free activation
+Free shipping and a free key lockbox with annual plans

Cons

−No specific prices are published on the pricing page; users must request a free quote or call a sales consultant
−Promotional pricing is only available for new customers and reverts to the regular monthly fee after the promotional period
−Additional fees may apply for added features, and state and local taxes may apply
−Fall detection and other features such as CareCompass and the Protection Plan are add-ons rather than included

Positioning

Core value: Press a help button anytime and a U.S.-based trained care specialist responds within seconds and dispatches the help you need.
Ideal for: Seniors and older adults living independently, plus their caregivers and family members; AARP members
Product type: Physical medical alert systems (home base station, mobile GPS units, smartwatch) with pendant/wristband help buttons, a caregiver mobile app, and 24/7/365 monitoring service

Frequently asked questions

What is Lifeline?

Lifeline is a medical alert service that has operated for over 50 years and has served more than 7.5 million people. Users wear a help button as a pendant or wristband and are connected to a trained care specialist 24/7/365 who assesses the situation and dispatches help.

What systems does Lifeline offer?

Lifeline offers the HomeSafe home system (no landline required), the On the Go and On the Go Mini mobile systems with advanced GPS, and the Lifeline Smartwatch, which includes a GPS-enabled help button, heart rate monitor and step tracking.

How much does Lifeline cost?

Specific prices are not published on the pricing page. Lifeline invites users to take a product selection quiz, get a free no-obligation quote, or call a sales consultant at (855) 681-5351. Promotional pricing is available only to new customers, and additional fees may apply for added features.

Does Lifeline work without a landline?

Yes. The HomeSafe medical alert system delivers peace of mind at home and requires no landline.

Where are Lifeline's response centers located?

All Lifeline response centers are owned, operated and located in the United States, and the service is never outsourced to third-party or overseas operators.

Does Lifeline offer any discounts?

Lifeline offers an exclusive AARP member discount of 15% off monthly service plus free shipping and free activation. Annual plans also include free shipping and a free key lockbox.