Vapi
Vapi is an enterprise voice AI platform that enables businesses to build, test, and deploy conversational voice agents for customer support, lead qualification, and more. It provides a unified platform with orchestration, real-time monitoring, and enterprise-grade configurability, handling infrastructure so users can go from prompt to production quickly.
Key facts
What is Vapi?
Build and deploy voice agents that deliver the outcomes you want at the scale your customers need.
Who is Vapi best for?
Enterprises, developers, customer support teams
What are its main limitations?
- No free tier (usage-based with 60+ included minutes on Build plan)
- Enterprise features (HIPAA, zero data retention) require add-ons at additional cost
- Custom pricing for Scale plan requires annual contract and dedicated negotiation
Limitations are based on product materials or editorial synthesis; confirm on the official site.
Key features
- ✓Unified platform for all voice agents with orchestration and real-time monitoring
- ✓Build, test, and deploy in minutes with configurable voice, conversation flow, telephony, and integrations
- ✓API-first design for easy integrations
- ✓Enterprise-ready: SSO, OAuth, RBAC, HIPAA, SOC 2, PCI compliance
- ✓AI guardrails to prevent hallucinations and ensure data integrity
- ✓Scalable infrastructure with sub-500ms latency supporting up to millions of calls
- ✓Support SLA, dedicated deployment engineer for enterprise clients
- ✓Multi-lingual support (English, Spanish, Italian, French)
Use cases
- →Customer support automation for inbound calls
- →Lead qualification and appointment scheduling
- →Outbound selling and sales engagement
- →Healthcare applications (1M+ calls per month)
- →Marketplace and staffing call handling
- →Resolving support issues with a voice agent
Pricing
Build
Usage-based
- · Usage-based call minutes (60+ minutes included)
- · 10 call concurrency included ($10 per line/month)
- · $0.05/min for calls
- · $0.005/msg for SMS/Chat
- · Model provider costs at cost ($0 if you bring your own API key)
- · 14-day call history, 30-day chat history
- · Email + Discord community support
Scale
Annual contract
- · Fixed Platform fee and committed volume
- · Volume-based per minute pricing
- · Custom call concurrency
- · Enterprise-grade: SOC 2, HIPAA, PCI, SSO, RBAC
- · Data residency, priority model and provider access
- · Support SLA, dedicated account team
- · Add-on: HIPAA $2000/mo, Zero Data Retention $1000/mo
Usage-based pricing starting at $0.05/min (Build plan) with volume-based discounts on Scale plan (annual contract). Add-ons for HIPAA ($2000/mo) and zero data retention ($1000/mo) are available.
Pros
- +Fast deployment – zero to production in two weeks, as seen with Ring
- +Enterprise-grade compliance (SOC 2, HIPAA, PCI, SSO, RBAC)
- +Scalable – 99.9% uptime, supports 1B+ calls, 2.5M+ agents launched
- +Sub-500ms average latency
- +Usage-based pricing with option to bring your own model API keys
Cons
- −No free tier (usage-based with 60+ included minutes on Build plan)
- −Enterprise features (HIPAA, zero data retention) require add-ons at additional cost
- −Custom pricing for Scale plan requires annual contract and dedicated negotiation
Positioning
- Core value: Build and deploy voice agents that deliver the outcomes you want at the scale your customers need.
- Ideal for: Enterprises, developers, customer support teams
- Product type: Platform/API
Frequently asked questions
What is Vapi?
Vapi is a platform to build and deploy voice agents for customer support, lead qualification, and other conversational use cases, handling the infrastructure so you can go from prompt to production.
Can I try Vapi for free?
The Build plan includes 60+ call minutes and usage-based pricing with no upfront commitment, but there is no free tier; you can get started without a contract.
Can I get fixed monthly pricing instead of pay-as-you-go?
Yes, the Scale plan offers a fixed platform fee with committed volume and volume-based per-minute pricing under an annual contract.
Can I get volume discounts?
Yes, the Scale plan provides volume-based per-minute pricing for higher call volumes.
What compliance certifications does Vapi support?
Vapi is SOC 2, HIPAA, and PCI compliant, with SSO, RBAC, and data residency options available.
How do model provider costs work?
Model provider costs (STT, LLM, TTS) are passed through at cost, but you can bring your own API key to avoid those charges.
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