Zens AI
AI & developer tools - AI customer support for SaaS
Key facts
What is Zens AI?
AI & developer tools - AI customer support for SaaS
Frequently asked questions
Will AI replies be sent to customers automatically?
No. This workspace uses review-first mode where AI prepares a draft and the customer receives it only after your team approves and sends it.
How do I identify signed-in users after SDK install?
This is listed as a common issue among high-intent accounts needing clarification on seat limits and trial upgrade rules.
Can AI drafts be sent automatically?
Teams need clearer control over whether AI drafts are sent automatically, as currently they rely on manual approval before sending.
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