Briano
Briano is a collection of AI-powered tools designed to help insurance companies improve customer experience by automating claim processing, customer interactions, and quality assurance. The platform includes ClaimPilot for claim processing, CX Agent for voice and chat interactions, and Pulse for conversation analysis.
Key facts
What is Briano?
Insurance-grade AI that reduces claim processing cost by 90%, achieves 99%+ accuracy in document extraction, and delivers consistent omnichannel customer support.
Who is Briano best for?
Insurance companies, contact centers, operations teams
Key features
- ✓ClaimPilot: automated claim processing from intake & validation to decision support
- ✓CX Agent: one AI agent across voice and chat customer interactions
- ✓Pulse: AI quality assurance analyzing every call and chat for sentiment, topics, agent performance, and customer friction
- ✓90% lower processing cost (from $4-5 to $0.25 per claim)
- ✓99%+ accuracy in document extraction and validation
- ✓Multilingual support in 100+ languages
- ✓GDPR-ready with EU-based infrastructure, redaction, audit logs, RBAC, and configurable data retention
Use cases
- →Automating first notice of loss and claim intake
- →Answering policy and claim status inquiries across chat and phone
- →Monitoring agent performance and customer sentiment in contact centers
- →Handling document collection, data extraction, and validation for claims
- →Providing 24/7 multilingual customer support in over 100 languages
Pros
- +Significant cost reduction per claim verified by case studies
- +High accuracy in document extraction and validation (99%+)
- +Multilingual support reducing language barriers
- +Enterprise-grade security and compliance (GDPR, EU-based, audit trails)
- +Consistent customer experience across all channels
Positioning
- Core value: Insurance-grade AI that reduces claim processing cost by 90%, achieves 99%+ accuracy in document extraction, and delivers consistent omnichannel customer support.
- Ideal for: Insurance companies, contact centers, operations teams
- Product type: Web app, API
Frequently asked questions
What is Briano?
Briano is a suite of AI-powered tools for insurance companies to automate claims processing, customer interactions, and quality assurance. It includes ClaimPilot, CX Agent, and Pulse.
How does ClaimPilot work?
ClaimPilot handles document collection, data extraction, document validation, and decision support, processing claims faster and more accurately than manual methods.
What languages does Briano support?
Briano provides 24/7 support in over 100 languages.
Is Briano GDPR compliant?
Yes, Briano is GDPR-ready with EU-based infrastructure, data redaction, audit logs, role-based access control, and configurable data retention options.
What accuracy does Briano achieve?
Briano claims 99%+ accuracy in document extraction and validation.
How much can Briano reduce claim processing costs?
Briano can lower claim processing cost from $4-5 to $0.25 per claim, a 90% reduction.
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