Heep
Heep is an AI-powered platform for restaurants that automatically captures missed calls, manages multi-channel messaging (WhatsApp, Instagram, Messenger, email), sends booking reminders, re-engages customers, and provides analytics—all from a single interface. It turns every unanswered call into a confirmed reservation.
Key facts
What is Heep?
Heep helps restaurants recover lost reservations by automatically handling missed calls and messages, increasing revenue and reducing staff workload.
Who is Heep best for?
Restaurants (independent to multi-site groups)
What are its main limitations?
- Pricing details not publicly available on website
Limitations are based on product materials or editorial synthesis; confirm on the official site.
Key features
- ✓Capture bookings from missed calls via automated message
- ✓Client messaging: manage WhatsApp, Instagram, Messenger, and emails in one place
- ✓Marketing campaigns (targeted messages for launches and special events)
- ✓Multi-establishment management from a single interface
- ✓Automatic booking reminders before each visit
- ✓Client re-activation when conversation stops
- ✓Real-time analytics dashboard showing messages, bookings, peak hours, and revenue recovered
- ✓Mobile app for managing on the go
- ✓Heep Copilot: intelligent assistance for staff
Use cases
- →Handling missed calls during service hours to convert them into reservations
- →Managing reservations from multiple channels (phone, WhatsApp, Instagram, email) in one inbox
- →Sending automated reminders to reduce no-shows
- →Re-engaging inactive customers with targeted messages
- →Measuring recovered revenue by connecting to the restaurant's cash register
- →Managing multiple restaurant locations from a single dashboard
Pros
- +Easy setup in minutes without technical skills
- +Generates about 10x the subscription cost in recovered reservations (average claim)
- +Reduces staff phone workload, especially during rush hours and outside opening hours
- +Trusted by major groups like Fitz Group, Moma Group, and Hot Hot Groupe
Cons
- −Pricing details not publicly available on website
Positioning
- Core value: Heep helps restaurants recover lost reservations by automatically handling missed calls and messages, increasing revenue and reducing staff workload.
- Ideal for: Restaurants (independent to multi-site groups)
- Product type: Web app, mobile app, API integration
Frequently asked questions
What is Heep?
Heep is an AI platform for restaurants that automatically answers missed calls and messages, books reservations, and provides analytics to increase revenue and reduce staff workload.
How does Heep handle missed calls?
When a call is missed, Heep automatically sends a message to the customer and takes the reservation in seconds, turning the missed call into a confirmed booking.
What channels does Heep support?
Heep supports phone calls, WhatsApp, Instagram, Messenger, and email.
Is Heep difficult to set up?
No, setup takes just a few minutes. You explain your restaurant rules (hours, menu, etc.) by sending a message and connect your channels — no technical skills required.
Can Heep manage multiple restaurants?
Yes, Heep offers multi-establishment management, allowing you to handle several restaurants from a single interface.
How much value can Heep generate?
According to a claim on the website, restaurants typically generate about 10 times their Heep subscription cost in recovered reservations.
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