ChatBot
ChatBot is an AI agent trained on your business data that answers customer questions, recommends products, and resolves common issues automatically. It works across multiple channels (website, Messenger, SMS, etc.) and can hand over to human agents when needed.
Key facts
What is ChatBot?
Automate customer service and grow sales with an AI chatbot that learns from your business and deploys in minutes.
Who is ChatBot best for?
Small to large businesses, eCommerce, retail, marketing, education, enterprise, healthcare
What are its main limitations?
- Lower-tier plans have limited AI resolutions and features
- Enterprise plan requires custom pricing and contact
- No permanent free plan beyond trial
Limitations are based on product materials or editorial synthesis; confirm on the official site.
Key features
- ✓AI-powered customer service 24/7
- ✓Instant AI chatbot setup from website URL or knowledge sources
- ✓Multichannel communication (website, Facebook Messenger, Shopify, Slack, WordPress, SMS)
- ✓AI-generated replies and advanced AI training
- ✓Proactive campaigns to show offers and boost sales
- ✓Handover to human agents seamlessly for high-value conversations
- ✓Workflow automation and custom skills
- ✓AI Copilot with inbox, ticketing, and team performance reports
Use cases
- →Automate customer support and answer FAQs 24/7
- →Increase online sales by recommending products and recovering abandoned carts
- →Reduce non-sales-related calls and qualify leads
- →Scale support across multiple communication channels
- →Provide consistent self-service across website, Messenger, and more
Pricing
Essential (billed yearly)
$19/user/mo
- · 1 AI Agent
- · 10 AI resolutions
- · 5 Reply suggestions
- · 5 AI text edits
- · 50 Live visitors tracked
- · 10,000 API calls
- · 3 Proactive campaigns
- · 10 Custom skills
- · AI Copilot
- · Inbox and ticketing
Essential (billed monthly)
$25/user/mo
- · Same features as Essential yearly
Growth (billed yearly)
$79/user/mo
- · 10 AI Agents
- · 200 AI resolutions
- · 50 Reply suggestions
- · 100 AI text edits
- · 400 Live visitors tracked
- · 200,000 API calls
- · 30 Proactive campaigns
- · Chat topics insights
- · Chat supervision and takeover
- · Chat and ticket summaries
Growth (billed monthly)
$99/user/mo
- · Same features as Growth yearly
Enterprise (annual)
Custom
- · Custom AI Agents
- · Tailored workflow automation
- · Plugged into your data
- · Flexible scaling and usage limits
- · Dedicated Account Manager
- · Personalized onboarding
- · Product training
- · Direct engineering support
- · SOC 2 Type 2
- · SLAs, legal and compliance review
Free 14-day trial; paid plans start at $19/user/month (billed yearly) for Essential, $79/user/month for Growth; Enterprise custom.
Pros
- +Easy setup: paste website URL to build knowledge base, copy code snippet or direct integration with Shopify/WordPress
- +No coding required; non-technical users can deploy
- +Multichannel support in one platform
- +AI agent learns from existing business content
- +Seamless handover to human agents when needed
- +Free 14-day trial, no credit card required
- +Over 35,000 brands use ChatBot
Cons
- −Lower-tier plans have limited AI resolutions and features
- −Enterprise plan requires custom pricing and contact
- −No permanent free plan beyond trial
Positioning
- Core value: Automate customer service and grow sales with an AI chatbot that learns from your business and deploys in minutes.
- Ideal for: Small to large businesses, eCommerce, retail, marketing, education, enterprise, healthcare
- Product type: Web app with embeddable chat widget and API
Frequently asked questions
What is ChatBot by Text?
ChatBot is an AI Agent trained on your business data that answers customer questions, recommends products, and resolves common issues automatically. It works alongside features like lead generation campaigns and shared inbox.
Can a chatbot actually help sell?
Yes. ChatBot spots buying signals (hesitation at checkout, bulk inquiries, product comparisons), recommends products, offers discount codes at the right time, and recovers sales that would otherwise be lost.
Do I need technical skills to set this up?
No. Paste your website URL and ChatBot automatically builds a knowledge base. Add the chat widget with a code snippet, or use direct integrations with Shopify or WordPress.
How much does ChatBot cost?
ChatBot starts at $19 per user per month (billed yearly) for Essential, $79 per user per month for Growth. A 14-day free trial is available with no credit card required. Full details on the pricing page.
What are AI-powered customer service bots?
AI-powered customer service bots are automated systems that use artificial intelligence to handle customer interactions, answer questions, and resolve issues without human intervention.
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