Otter.ai
Otter.ai is an AI-powered notetaker that transcribes live meetings, provides instant summaries with action items, and turns conversations into searchable knowledge. It offers flexible capture methods (auto-join, desktop recording, mobile) and integrates with tools like Zoom, Slack, Salesforce, and Google Calendar.
Key facts
What is Otter.ai?
Turn every meeting into searchable knowledge that powers your workflow.
Who is Otter.ai best for?
Sales teams, educators, media professionals, recruiters, and any team that wants to save time on meeting notes.
What are its main limitations?
- Free plan limited to 300 transcription minutes per month
- Longer meetings (over 90 minutes) require Pro or Business plan
- Some advanced features like Otter Sales Notetaker and custom integrations are Enterprise-only
Limitations are based on product materials or editorial synthesis; confirm on the official site.
Key features
- ✓Real-time live transcription with speaker identification and multi-language support
- ✓AI Meeting Agent that automatically joins Zoom, Microsoft Teams, and Google Meet
- ✓Bot-free desktop recording for Mac and Windows
- ✓AI-powered meeting summaries that extract decisions, action items, and insights
- ✓Automatic action item capture and assignment from every meeting
- ✓Otter AI Chat that searches across meetings and connected apps to answer questions
- ✓Channels feature to organize conversations by team, project, or topic
- ✓Integrations with Slack, Salesforce, HubSpot, Jira, Notion, Asana, Google Docs, and more
Use cases
- →Sales – capture call notes, get live coaching tips, automate follow-ups, and sync CRM
- →Education – automatically capture lectures and turn them into searchable notes and summaries
- →Media – transcribe interviews and production meetings into draft-ready notes and key quotes
- →Recruiting – get real-time help during interviews and create structured candidate insights
- →SDR – qualify website visitors with automatic live demos and book meetings without headcount
Pricing
Basic
$0
- · 300 monthly transcription minutes
- · Live transcription & speaker identification
- · AI Chat within meetings
- · 3 lifetime audio/video file imports
- · iOS & Android apps
- · Otter MCP server
Pro
$16.99/user/month
- · 1200 in-app recording minutes
- · Advanced AI workflows
- · 10 monthly audio/video file imports
- · Up to 90 mins/meeting
- · Advanced meeting templates
- · Unlimited storage
- · Team vocabulary & taggable speakers
- · Advanced search, export & playback
- · Salesforce, HubSpot, Zapier integrations
Business
$30/user/month
- · Unlimited meetings + in-app recordings
- · Custom AI workflows
- · Unlimited audio/video file imports
- · Up to 4 hours/meeting
- · Enhanced admin features (activity logs, usage analytics)
- · Join 3 concurrent meetings
- · Prioritized support
Enterprise
Custom
- · Unlimited custom AI workflows
- · Otter Sales Notetaker
- · Custom integrations (CRM, dialers)
- · SSO, SCIM, Domain Capture
- · Enterprise-grade security & controls
- · HIPAA compliance (add-on)
- · Otter API & Webhooks
- · Video replay for Zoom and Google Meet (Coming Soon)
- · AI Chat with Gmail, Google Drive, Notion, Jira (Coming Soon)
- · Customer Success Program
Free Basic plan available; paid plans start at $16.99/user/month (Pro, billed monthly) or $8.33/user/month (annual).
Pros
- +Users report saving over 4 hours per week and getting 33% time back
- +Supports multiple capture methods (auto-join, desktop, mobile, file upload)
- +Strong integration ecosystem with CRM, project management, and collaboration tools
- +Secure with enterprise-grade controls, SSO, SCIM, and HIPAA compliance available
Cons
- −Free plan limited to 300 transcription minutes per month
- −Longer meetings (over 90 minutes) require Pro or Business plan
- −Some advanced features like Otter Sales Notetaker and custom integrations are Enterprise-only
Positioning
- Core value: Turn every meeting into searchable knowledge that powers your workflow.
- Ideal for: Sales teams, educators, media professionals, recruiters, and any team that wants to save time on meeting notes.
- Product type: Web app, Desktop app (Mac, Windows), iOS, Android, Chrome extension, API
Frequently asked questions
What is Otter.ai?
Otter.ai is an AI notetaker that transcribes meetings in real time, provides summaries and action items, and integrates with tools like Zoom, Slack, and Salesforce to turn conversations into searchable knowledge.
How does Otter transcribe meetings?
Otter can automatically join Zoom, Microsoft Teams, and Google Meet meetings, or you can record directly from the desktop app (Mac/Windows), mobile app, or upload audio/video files for transcription.
What integrations does Otter support?
Otter connects with Zoom, Google Meet, Microsoft Teams, Slack, Salesforce, HubSpot, Asana, Jira, Notion, Google Drive, Dropbox, and more.
Is Otter available on mobile?
Yes, Otter offers iOS and Android apps for recording and accessing transcripts on the go.
How much does Otter cost?
Otter has a free Basic plan (300 transcription minutes/month), a Pro plan at $16.99/user/month (or $8.33/user/month annually), a Business plan at $30/user/month (or $19.99/user/month annually), and custom Enterprise pricing.
Can I use Otter for sales workflows?
Yes, Otter offers features like automatic CRM sync (Salesforce, HubSpot), live coaching tips, and an SDR Agent that qualifies website visitors and books meetings.
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