Customer Support Automation

Sinch Conversation API is a unified messaging API that connects businesses to 14 messaging channels (SMS, WhatsApp, RCS, Facebook Messenger, and more) through a single integration. It enables omnichannel customer communication with built-in AI for intent and sentiment analysis, automatic channel fallback, and global scale.

January 7, 2026

Retell AI is an LLM-based, humanlike voice-first conversational AI platform for automating phone calls at scale. It enables support and sales teams to build, deploy, and manage next-generation AI voice agents that sound human, execute tasks, and scale effortlessly.

September 15, 2025

Ferndesk is an AI-powered help center platform that automatically updates your documentation by monitoring your codebase, support tickets, and releases, drafting revisions for your approval. It includes a hosted help center, in-app widget, AI answers, automated screenshots, multilingual support, and one-click migration from other tools.

September 10, 2025

Voiceflow is an operating system for AI customer experience that enables teams to build, launch, and scale advanced AI agents for support, lead generation, and more. The platform provides a visual workflow builder, omnichannel deployment (web, phone, mobile), enterprise-grade security (SOC-2, ISO 27001, GDPR, HIPAA), and real-time collaboration across CX teams, engineers, and enterprise stakeholders. Trusted by 4,000+ customers with a 4.8/5 rating and over 200,000 users, Voiceflow helps automate support interactions (up to 60% automation) and convert conversations into leads.

September 6, 2025

Heep is an AI-powered platform for restaurants that automatically captures missed calls, manages multi-channel messaging (WhatsApp, Instagram, Messenger, email), sends booking reminders, re-engages customers, and provides analytics—all from a single interface. It turns every unanswered call into a confirmed reservation.

September 4, 2025

Voiceflow is a platform for building, launching, and scaling advanced AI agents for customer support, lead generation, and more. It features an Agentic Context Engine, omnichannel deployment (web, phone, mobile), and real-time collaboration. Trusted by 4k+ customers and compliant with SOC-2 Type II, ISO/IEC 27001:2022, GDPR, and HIPAA.

September 3, 2025

ChatBot is an AI agent trained on your business data that answers customer questions, recommends products, and resolves common issues automatically. It works across multiple channels (website, Messenger, SMS, etc.) and can hand over to human agents when needed.

September 1, 2025

Briano is a collection of AI-powered tools designed to help insurance companies improve customer experience by automating claim processing, customer interactions, and quality assurance. The platform includes ClaimPilot for claim processing, CX Agent for voice and chat interactions, and Pulse for conversation analysis.

August 14, 2025

Aivo (now Engageware) is an AI-powered customer engagement platform for regulated industries. It combines conversational AI, appointment management, knowledge management, and a low-code workflow builder to automate customer interactions across channels while maintaining compliance and human oversight.

August 13, 2025